Return Policy Update

Due to the current COVID-19 pandemic, we are temporarily suspending product returns on all products, Cosmetics & Apparel (clothing & accessories).

FAQs

Why are you not taking my return?

One of our core values is safety. Due to the rapidly evolving COVID-19 pandemic and our inability to monitor products that have left our stores, we are declining all returns (including refunds, store credits and product exchanges) for the safety of our customers and associates.

Why was this not posted sooner?

We continue to closely monitor the rapidly evolving situation and make decisions that allow us to operate clean, open and stocked stores to serve our customers and support our associates. Out of an abundance of caution, we made the decision to temporarily suspend returns to protect the safety of our associates and customers.

What is the time frame when you will start taking returns?

We will continue to closely monitor guidance from state and local agencies and adjust our policies accordingly.

What are the customer’s benefits for us not accepting returns?

Customers can feel a sense of safety when purchasing products off our shelves. All products customers purchase off our shelves have not left the store.